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How to complain
If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings.
If you have a complaint about any aspect of this policy, our service or a claim please write to:
The Customer Relations Manager
Thistle Insurance Services Limited
If the complaint is still not resolved to your satisfaction, you can approach The Financial Ombudsman Service (FOS) at the address below:
The Financial Ombudsman Service
Tel: 0800 023 4567
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.