We have split the FAQ's into 11 sections - please click on the relevant link to see those questions.
About the cover
About proof of ownership
About the policy options
About equipment and instruments
About in vehicle cover
About insured locations
About working and traveling abroad
About the company
About the site
Problems opening or receiving documents
About your payment plan
About proof of ownership
1) One of the instruments to be insured was not bought in my name but in that of my ex husband can I still insure it?- Yes – that's fine.
- 2) The two guitars I would like to insure are now only made to order (by hand) and are consequently worth considerably more than I first paid for them many years ago. The valuation puts the REPLACEMENT cost of these guitars at £2200 and £2400. If I select the total sum insured amount at £4600 accordingly, can I expect to get the REPLACEMENT amount in the event of a claim or would you only pay out a sum relative to the original purchase price? (eg - market value, sort of thing?)
- The answer is yes, you would receive the amount you insured the items for (in this case the replacement value).
To elaborate on the answer we would replace the items with alternatives of a similar functionality to the level of the sum insured. So say these guitars were handmade by JJ Hucke (for instance), in this situation we would most likely try to replace the guitars with handmade guitars by JJ Hucke. If the cost of replacing them was no more than the £4,600 everything would be fine. If the cost of replacement was now in excess of the £4,600 (due to a recent price rise), you would have the option of paying the extra or choosing an alternative.
Where possible we aim to replace on a new for old/like for like basis – occasionally this isn't possible and we will discuss the options with you prior to a decision.
- The answer is yes, you would receive the amount you insured the items for (in this case the replacement value).
- 3) I have no original receipts for my two bass guitars but I do have a recent valuation from the manufacturer (including serial numbers) that confirms that he has worked on these guitars for me and they ARE owned by me. Would that be sufficient in the event of a claim?
- Yes, that would be sufficient however you may want to arrange some other documentation such as photographic evidence of you with the instruments (preferably auto dated by the camera).
- 4) Not all of my items have serial numbers. Can I take out cover, will I be able to make a claim and what do I put in the application form?
- Any items over £750 that do not have a serial number will need to be marked with your postcode using an ultra violet pen or other method of marking like a Datatag.
- 5) I do not have the receipts for some of my equipment, how do we 'prove ownership' in these circumstances.
- You only need to prove ownership in the event of a claim. Whilst receipts are the best 'proof' we will also accept any other evidence which clearly demonstrates ownership such as instruction manuals, packaging and photographs clearly showing the items make and model. Alternatively bank or credit card statements can be provided and on some occasions the retailer may be able to provide a copy receipt for larger purchases.
- 6) I have a number of instruments and equipment that I bought on Ebay for which I have no receipt. How do I insure these with you?
- It's easiest if we use an example purchase to clarify exactly what you should do. Say you bought a PRS Custom 24 guitar from Ebay for the bargain price of £500. The replacement value of this guitar is around £1500, so you should insure the guitar for the replacement price as that is the likely cost of replacing the guitar.
As you have no official receipt, you should have a photo taken of you with the guitar (preferably auto dated) and keep any PayPal receipt or email correspondence. Keeping a hard copy of the auction would also be useful and any other evidence of ownership which can clearly demonstrate you owned the equipment.
- It's easiest if we use an example purchase to clarify exactly what you should do. Say you bought a PRS Custom 24 guitar from Ebay for the bargain price of £500. The replacement value of this guitar is around £1500, so you should insure the guitar for the replacement price as that is the likely cost of replacing the guitar.
If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)
Questions marked with an asterisk (*) are compulsory.
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