Frequently asked questions (FAQs)

We have split the FAQ's into 11 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options
About equipment and instruments
About in vehicle cover
About insured locations
About working and traveling abroad
About the company
About the site
Problems opening or receiving documents
About your payment plan

About the policy options

1) Can you buy insurance on a monthly basis or does it have to be for a whole year?
- We provide the most cost effective option which is cover on an annual basis. Most musicians find that once they have the peace of mind that insurance provides, it feels awkward not to continue with it and a lot of venues will now not allow musicians to play without their own liability cover.

2) How can I reduce the excess from �500?
- This is a slightly tricky one to answer�if you are midway through an application and don't want the excess, you can amend that on the 'confirm policy options' page.
  
  If you have already completed the policy or you have had the policy for a while, we regret that this option cannot be altered mid term but you can change this at the next renewal date.

3) Hi, I have an existing policy with you. How do I change the policy type from Home and Studio to Flexicover?
- To upgrade your cover to Flexi, you can do so via our call centre on 0333 004 3888, or if you prefer for us to call you between 9am and 7pm Monday to Friday please advise us of your contact telephone number and a suitable time for us to call you.

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)

Questions marked with an asterisk (*) are compulsory.