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Frequently asked questions (FAQs)

We have split the FAQ's into 11 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options
About equipment and instruments
About in vehicle cover
About insured locations
About working and traveling abroad
About the company
About the site
Problems opening or receiving documents
About your payment plan

About in vehicle cover
  • 4) Does the vehicle cover include overnight parking with the equipment being left in the vehicle? The vehicle will be unattended.
    • In vehicle cover option is not intended to provide cover for items that are permanently stored in a vehicle. If you are working away from home or return late from a gig and it is unreasonable to unload at that time (due to waking neighbours, family or other residents) then the in vehicle option would cover that but is not intended that the habitual storage location is on your drive where it is possible and practical to remove the items into a more secure environment. When at the Insured Location, the Property Insured, must be removed from Your vehicle and stored within the Insured Location

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)
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