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Frequently asked questions (FAQs)

We have split the FAQ's into 11 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options
About equipment and instruments
About in vehicle cover
About insured locations
About working and traveling abroad
About the company
About the site
Problems opening or receiving documents
About your payment plan

About working and traveling abroad
  • 1) Do you cover instruments through airports? What is your current stance when taking equipment and instruments abroad on a plane, transported in the hold?
    • The equipment would need to be kept in ridged/hard bodied casing to be covered under the policy when in the hold of the plane. You would need a receipt or baggage tag confirming that this was handed over to the airline.

      In the event of loss, you would need to report this to the airline immediately, and if the items have been stolen from your luggage you would also need to report this to the police in order to get a crime reference number.

      We would not cover loss or theft if you have left the items unattended somewhere. Therefore if they have not been handed to a recognised transport company or put inside a locked room or cupboard or locked vehicle, they would not be covered if stolen or lost.

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