Frequently asked questions (FAQs)

We have split the FAQ's into 11 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options
About equipment and instruments
About in vehicle cover
About insured locations
About working and traveling abroad
About the company
About the site
Problems opening or receiving documents
How to complain

About the company

1) What are your contact details?
- Musicguard
  JLT|Online
  Pavilion House
  Mercia Business Village
  Westwood Business Park
  Coventry
  CV4 8HX
  
  Tel: 0844 826 2295
  
  The office is open from 9:00am until 7:00pm Monday to Friday.

2) Who are Musicguard?
- We are one of the UK's leading specialist insurance providers for musicians and their equipment and we've now been in business for over 10 years. You can find out more about the history of Musicguard if you're interested!
  
  Musicguard is a trading name and division of JLT|Online - a division of Thistle Insurance Services Ltd (a wholly owned subsidiary of Jardine Lloyd Thompson Group PLC).

3) Are you FSA registered?
- Yes, as a division of Thistle Insurance Services Ltd, we are authorised and regulated by the Financial Services Authority, register number 310419. You can check this on the FSA's register by visiting their website or by contacting the FSA on 0845 606 1234.

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)

Questions marked with an asterisk (*) are compulsory.